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On the Boards is a non-profit center for the development and presentation of contemporary theater, dance and music. Founded in 1978 by a group of independent artists, the organization has grown to become one of the nation’s most respected institutions for the creation of innovative, multidisciplinary performances. On the Boards presents performances from around the world and provides vital production and education opportunities for artists in the Pacific Northwest. On the Boards operates in its home, the Behnke Center for Contemporary Performance.
The House Manager is responsible for opening and closing the theater and for the safety of the public during all On the Boards events. The House Manager oversees all front-of-house activities, including the upkeep of On the Boards public spaces and the operations of the FUBAR. This role is responsible for providing excellent customer service for our patrons and artists. The position reports to the Director of Finance and Operations.
Primary House Manager Responsibilities Include:
Open and close theaters for performances or other events and secure the building at end of night.
Ensure that the interior and exterior of the building is neat and orderly, and assist in the maintenance of these spaces, as needed. This may include vacuuming, sweeping, emptying trash cans, restocking bathroom supplies etc.
Act as the primary liaison between On the Boards and patrons during public events.
Provide excellent customer service to all patrons
Act as primary point person for all front-of-house volunteers (ushers and concessionaires). Ensure that they are trained in their respective duties and in matters of audience safety and emergency evacuation.
Answer all questions and address all concerns from the public courteously, promptly and efficiently.
Assist members of the public with a variety of special needs (including early seating for injured or disabled persons).
Ensure tickets are scanned and counted for each performance.
Communicate with the Technical Director and other production staff for show timing and other show-specific needs as they relate to the audience.
Provide lobby security during performances and seat latecomers during performances, as permitted.
Manage emergency situations involving audience members.
Give short welcome speeches at the beginning of events, as needed.
Set up and restock artist hospitality as needed.
Manage the inventory of FUBAR supplies and collaborate with the Operations Manager to place orders, as needed.
Manage staffing of bartenders and operations for the FUBAR concessions for shows, including set-up, tracking revenue, and end of night concession reports.
Complete House Report at the end of each shift
Cross train with Audience Services staff to provide box office support at shows, as needed.
Attend weekly staff meetings as frequently as possible.
Hours and Compensation: Hourly, Seasonal Position: September 27th, 2017 –June 30, 2018. $15-17 per/hour, estimated at approximately 25-30 hours each 2-week pay period. Performances occur on average 2-3 weeks a month, primarily Thurs-Sat 8:00 pm curtain and Sun 5:00 pm curtain. On the Boards hosts approximately 25-30 different performances each year. Events often require working hours past 11:00 pm.
Qualifications: Strong organizational, communication, supervisory and customer service skills. The ability to work quickly and independently, to think under pressure, and to maintain a calm and friendly demeanor when dealing with the public. Ability to handle cash, reconcile, organize receipts and information, computer skills and ability to organize and train others. Proven track-record working with volunteers and experience with customer service desired. A valid MAST permit is required and the cost of obtaining the permit will be covered by On the Boards.
A Note about On the Boards Workplace Culture:
On the Boards honors collaboration, respect, humor, and the humanity of its employees, Board members, and volunteers. We regularly acknowledge that life happens, friends and family are important, and that working in a small non-profit is much better with likable, hard-working colleagues. On the Boards is made up, at every level, of individuals who will change the light bulbs, empty a trash can when needed, or step up to represent the organization in a professional and energetic way.
The organization is prioritizing racial equity in the workplace. An equity task force, made up of staff and board members, has implemented regular trainings and workshops and has developed an equity toolkit for decision-making. Our work is ongoing, and we are looking for a new member of our team whose experience and qualifications are aligned with our commitment as we strive toward a more racially and culturally equitable workplace and organization.
To Apply: Please submit a resume and cover letter to firstname.lastname@example.org. Position will remain open until filled.
Dance, Music, Performing Arts, Theater, Non-Profit Orgs.