For Artists / Opportunities

Hugo House, Seattle / Seeks Business and Operations Manager


Job Title: Business and Operations Manager
Reports to: Executive Director

Summary: Hugo House has a big opportunity for a talented, versatile manager who will lead a major transformative project: overseeing this literary center’s transition to a new 10,000 sq. ft. facility, which will be constructed and built-out to serve the needs of a broad community of writers and readers. As a key member of the management team, this individual will handle budgeting, planning, HR, and evaluation for Hugo House’s operations and programs (creative writing classes, readings, events, and residencies). The ideal candidate is hardworking, tech savvy, and data-driven with strong analytical skills.


• Manage business plan, overseeing all program initiatives, providing accountability, and tracking progress
• Provide financial oversight: develop the annual budget, revise contracts, review bookkeeping, and ensure compliance
• Assess programs and business performance, using clear metrics tied to key strategies
• Build efficiencies with existing programs and support the launch of new programs
• Set and implement policies to improve administrative work flows
• Lead the facilities task force of the Board of Directors and oversee the finance committee

• Manage facility project with Executive Director; work closely with developers, architects, and all other relevant parties to build a permanent home for Hugo House
• Research and book offsite events during Hugo House’s time in its temporary location
• Ensure that facilities are clean and comfortable for staff and patrons

• Lead hiring and training for all personnel
• Administer policies and benefits including health insurance, leave, vacation, sick pay, 403b plan, etc.

• Manage all information technology systems in partnership with contractors
• Steward patron database, assuring accuracy
• Oversee physical systems, such as phones, computers, and servers
• Lead digital development, exploring and implementing new technologies

• Bachelor’s degree
• Strong understanding of financial processes
• Experience in budget development and oversight
• Two to five years’ experience as an operations manager or equivalent
• Strong analytical capabilities, moving from data to analysis to implications and actions
• Demonstrated leadership and vision in managing major projects and initiatives
• Proficiency with Microsoft Office; expertise with Excel spreadsheets; knowledge of relational databases such as CiviCRM; comfort with WordPress
• Must have excellent writing and verbal communications skills
• Exceptional organizational skills
• Ability to prioritize and work independently
• Team orientation and willingness to work with others to solve problems
• Ability to look at situations from several points of view
• Self-starter who relishes digging in and finding solutions
• Ability to exercise judgment and discretion in handling sensitive and confidential issues
• Accuracy and close attention to detail
• Ability to seek advice and delegate responsibilities effectively
• Excellent interpersonal skills and a collaborative style
• A passion for the arts—especially literature—is a plus

Please submit your resume and cover letter via Hugo House’s Submittable Page.

Title VII of the Civil Rights Act of 1974 prohibits discrimination in employment. Recognizing its legal as well as social obligation to afford equal opportunity, Hugo House maintains an affirmative action policy as part of its inclusive hiring practices. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

Eligible media

All Disciplines, Literary Arts