Education Assistant & Community Support Specialist / Employment
February 15, 2022
Organization Name: Hugo House
Organization Location: Seattle, WA
Position: Education Assistant & Community Support Specialist
Reports to: Education Manager & SalesForce Administrator
Type: Part time, 20 hours/week. Works weekdays, evenings, and weekends.
Start Date: As soon as possible
Hugo House Mission:
Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city’s hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.
Hugo House is looking for an Education Assistant & Community Support Specialist to help in planning, coordinating, and ensuring the success of our creative writing programming for adults. The Education Assistant & Community Support Specialist will also help run Hugo House’s front desk, providing outstanding community support both in-person and virtually. The role will be a mixture of weekdays, evenings, and weekends for a total of 20 hours a week. This is an in-person position with some remote shift opportunities.
The Education Assistants will support Adult Education and HH programs as mapped out by Education Manager and Education Director, supporting our students and teachers and ensuring processes behind our classes are running smoothly. Education Assistants will assist on the following projects:
· Teacher appreciation: once per quarter, create teacher memberships and gift event tickets and/or other small acts of gratitude
· Write-O-Rama: twice a year, organize teachers for this event
· Upload new Coaches and Consultants to our page
· Distribute, collect, and record course evaluations
· Approve teacher invoices for payment (weekly basis)
· Review teacher invoicing (quarterly basis)
· Process teacher memberships after each quarter
· Contact new instructors before first class with welcome and tips
· Provide tech for online classes (both Zoom & Wet Ink) as needed
· Update weekly class reports
· Conduct data analysis as needed
· Support on registrar & scheduling duties as needed
· Manage Zoom & Wet Ink accounts
· Proofread class catalog in print and in CRM
Community Support Services
The Community Support Specialist will provide excellent customer service to students, teachers, members, and all House visitors; assist with event and class production, as well as administrative needs; and maintain Hugo House’s COVID safety measures and ensure visitor comfort.
· Complete 3-5 shifts a week at Hugo House’s front desk.
· Greet visitors and speak to the mission and resources of Hugo House.
· Answer phones and conduct customer service requests via phone, email, and in-person interactions.
· Maintain building security and appearance, including daily opening and closing of Hugo House.
· Set up classroom technology and provide tech assistance for teachers and students as needed.
· Liase with registrar, operations team, and other team members to complete daily tasks.
· Serve as office contact for those working from home.
· Record information from eNews sign-up list in CRM
Experience in customer service.
Experience in planning and coordinating programs or events.
Familiarity with continuing education a plus.
Self-directed working style.
Comfortable working with the public.
Comfort in Microsoft Office.
Familiarity with CRMs (ex. SalesForce, Civi) and data analysis a plus.
Adaptability, creativity, and innovative thinking.
Capacity to work effectively with highly collaborative staff.
Outstanding written and oral communication skills.
Share Hugo House’s commitment to building an antiracist organization.
This position must be conducted in-person, requires expertise with computers.
We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.