Education Programs Coordinator / Employment
June 24, 2022
Organization Name: MoPOP
Organization Location: Seattle, WA
We’re really glad you’re thinking about joining the team at MoPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact.
MoPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you!
MoPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility
Our mission is to make creative expression a life-changing force by offering experiences that inspire and connect our communities. A nonprofit grounded in five core values — open arms, creative exchanges, light bulb moments, pursuing excellence, and excitement — MoPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.
We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MoPOP employees to be part of our DEIA journey.
MoPOP seeks a full-time Education Programs Coordinator to support the coordination and implementation of MoPOP’s education programs related to school group visits to the museum, school-based outreach programs, management and dissemination of scholarships, and communication and marketing efforts to expand our reach to educators and to the community. The Education Programs Coordinator is an integral member of our front-line staff and must be able to interact with the general public, families, students and teachers, and groups. This position is full time, Monday-Friday and may include occasional weekend and evening hours.
The ideal candidate is:
· An experienced coordinator with strong project management and customer service skills.
· A flexible, supportive team player capable of bringing fun to even the most stressful of moments.
· Organized and thorough in planning and execution; calm under pressure.
· An efficient and clear communicator capable of working with individuals with diverse work styles and well-versed in communication and planning strategies.
· Passionate about pop culture and its ability to bring people together.
· Inclusive of diverse points of view and perspectives.
Essential Job Duties (additional duties as assigned):
• Process and track all school registration data and provide administrative support for education programs as needed. Administrative support may include but is not limited to receiving and processing email and phone inquiries from educators, inputting group visits and/or registration; processing group payments and scholarships; reporting on group visit statistics; and preparing and distributing evaluation forms.
• Maintain department scheduling calendars, create teaching schedules for museum educators, and coordinate the education department’s marketing needs.
• Write copy for department marketing materials, email communications to educators and program participants, and education-related newsletters and print pieces.
• Assist with set up procedures, organization, inventory, and upkeep of classroom spaces and education supplies.
• Coordinate with museum Events department and Visitor Services to ensure accurate and timely onsite set up for education programs.
• Ensure high-quality educational experiences by communicating knowledge of museum education programs, supporting department mission and values, and collaborating with museum educators.
• Provide support during programs such as homeschool days, teacher PDs, summer camps, and exhibition openings.
• Oversee MoPOP summer youth programs and partner programs which may include but is not limited to, artist contracts, staffing schedules, administration of logistics with front-line staff, camp registration, marketing requests, and onsite support during camp programs.
• Assist marketing, outreach, and sales efforts to build new audiences for education and contribute to museum revenue goals. Examples could include educator memberships and national marketing and outreach for virtual programs.
• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.
• Commitment to participating in anti-racism work, learning about the ways institutional racism impacts the workplace, and supporting teammates in operationalizing DEIA strategies in the department.
• 1-3 years related work experience preferably in education or museum -related organizations.
• Prior experience in program administration, customer service, and sales and marketing.
• Strong MS Office skills, especially in Word and Excel.
• Excellent communication skills.
• Knowledge or experience working in informal education environments (youth programs, camps, museums, etc.) a plus.
• Able to provide effective and prompt customer service for internal and external clients, including but not limited to communication, booking, and payment processing.
• High-level organizational skill and a strong attention to detail.
• Self-starter with the ability to juggle multiple projects, changing priorities and deadlines.
This full-time position includes a generous benefits package which will be shared during the hiring process.
Reasonable accommodations may be made during the application or hiring process upon request.
Please contact jobs@MoPOP.org.