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POSITION PURPOSE: Reporting to the Systems Administrator, the IT Coordinator (temporary) provides IT support to Henry Art Gallery staff. This position is expected to demonstrate strong technical aptitude necessary to cope with rapidly changing technology, and work productively with minimal supervision. The position requires someone who is a team player, self-directed with the ability to thrive in a changing environment and has a desire to help people solve their technology issues. Good communication and some leadership skills are essential in this role.

STATUS: Henry Gallery Association Employee; Non-Exempt; Temporary

REPORTS TO: Systems Administrator

PAY: Starting rate of $25 per hour

SCHEDULE: Variable, 36 hours per week. Must be available to work some evenings and weekends

ESSENTIAL FUNCTIONS:
• User Support Technician Responsibilities: Resolve all issues experienced by computer users in a timely manner
• Ensure that all users can work productively
• Receive help-desk calls and resolve questions and issues via telephone, remote video support, email and/or in-person
• Support Windows & Mac desktops, laptops, printers, and iPads in-person and remotely
• Responsible for desktop and laptop computer software installs and upgrades
• Performs other duties as assigned

REQUIRED SKILLS
• 2 or more years of experience in supporting Windows 10, Windows 7 and MacOs operating systems in a Windows Domain environment
• 2 or more years of experience in supporting Microsoft Office 2007, 2010, 2016, 365 Pro
• 2 or more years of experience in supporting Dell and Apple Desktops, Laptops, and iPads
• Experience in supporting HP and Ricoh Printers
• Experience in supporting VPN and Remote Desktop connectivity
• Experience in supporting projector systems and hybrid video conference rooms
• Strong analysis, troubleshooting and problem-solving skills
• Strong understanding of Information Technology tools and concepts
• Strong interpersonal and communication skills working with technical and nontechnical personnel at various levels in the organization
• Excellent problem solver with a collaborative customer service attitude
• Ability to quickly learn new technologies and adapt to new situations
• Ability to handle and correctly prioritize multiple concurrent problems
• Ability to work well both independently and as a team
• Ability to work well under stress

DESIRED SKILLS:
• IT Certifications useful but not required; work experience is more valuable
• Experience in Blackbaud Raiser’s Edge, Blackbaud Financial Edge, Axiell Mimsy, NCR Counterpoint, Adobe Creative Cloud Applications, Adobe Acrobat, Adobe Premier, Adobe Lightroom, Zoom, Sketch Up Pro, TrendMicro Anti-Virus, Corel PDF Fusion, BrightSign Bright Author, Epson and Fujitsu scanners, Malwarebytes, TrendMicro Hosted Email Security, PaperSave Workflow Queue Explorer, Papersave Clients for Blackbaud products, Tableau are helpful

Diverse backgrounds make us stronger. We highly encourage Black, Indigenous, People of Color, LGBTQ+, and individuals of all abilities to apply.

https://henryart.org/about/opportunities#page-navigation-jobs

Opportunity Website

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